For most Information Technology departments, the response to COVID-19 involved the deployment of systems and processes that could be diametrically different than how you operated prior to the COVID-19 event. Companies that had firm stances on the ability to Work From Home (WFH) were forced to allow associates the latitude to WFH. Whether IT Departments achieved success does not change that fact that the corporate landscape within your organization will likely look very different after resuming normal operations.
Working with your business leadership team, your organization needs to determine whether the work that was accomplished while WFH was sufficient enough to merit changes to your operational policies. Your organization may have found that the time your associates spent working at home was not productive enough to change your departmental policies.
Disaster Recovery Preparation
Some organizations that did not have a sufficient Disaster Recovery/Business Continuity Plan were completely overwhelmed in responding to the shutdown. Because these events will likely continue to happen in some form, organizations are taking this opportunity to create or amend their DR/BCP plans to ensure they have contingencies that cover events like COVID-19.
Your organization likely expanded the systemic capacity to handle the additional workload placed onto systems. This typically included the expansion of VPN, VDI, Terminal Services, Server Hardware, Compute Workload, etc. Regardless of how you added this capacity (Cloud/On-Premise), organizations are faced with operational decisions about what they do with this (potentially) excess capacity. For most organizations, this capacity becomes a foundational part of their DR/BCP planning while some may look to reduce some of their operational expenses by eliminating some of their Cloud services.
Make a Plan
Regardless of whether you need to eliminate or keep the newly deployed capacity, Information Technology departments still need to come up with a plan in addressing the situation.
Excess Capacity (Cloud) – If you purchased more Cloud computing than you need, decommissioning the environments may be a simple as virtually turning equipment off. Make sure you don’t have any contractual obligations to your Cloud provider that could encumber the removal of this capacity.
Excess Capacity (On-Premise) – If you purchased infrastructure that sits within your data center, determine how best to turn off that capacity and reconfigure into something usable for within your business. Verify that you do not have any licensing obligations that could continue to cost the organization additional expenses.
Sufficient Capacity – If your organization wants to continue to use the recently expanded capacity in preparation for any type of business interruption event, there are operational tasks that need to be accomplished. Verify that this equipment is covered by all system monitoring and that all tasks are in alignment with all other equipment under the Information Technology department control.